SHIPPING + RETURNS
Standard Shipping: $6.95 USD (4-8 days).
Express Shipping: $12.95 USD (2-6 days).
Returns: We offer free and easy returns regardless of what the issue may be, as long as it has been lodged within 3 days of initially receiving the item. This is just to ensure us that it is still in re-sellable condition.
KALYPSO GUARANTEE
We pride ourselves on always delivering fair business including the very best customer service. We typically respond to emails or dm's within 2 hours and continually strive to for 100% customer satisfaction. If you have any questions please get in touch, we'd love to chat!
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Frequently Asked Questions
Depending on where you are in the world will determine shipping times. We're based on the Gold Coast, Australia and all order are sent directly to customers from our warehouse here.
For a fairly accurate estimation on shipping times please refer to the guide below.
Australia
- Gold Coast, Brisbane and surrounding towns: 0-2 days
- Standard Shipping: 2-8 days
- Express Shipping:1-4 days
International
- Standard Shipping: 4-8 days
- Express Shipping: 2-6 days
You can easily track your order by going to the header menu and finding the "Track your order" tab, and entering your tracking number.
You'll receive your tracking number and further information on receiving your order shortly after the order is placed.
No matter the issue, maybe they don't fit right, they don't suit you, your partner doesn't approve?...
Whatever the problem, please get in touch with us within 7 days of receiving the glasses and we'll happily replace or refund your sunglasses.
You can email us at info@kalypsoshades.com or head the "contact us" section in our menu.
let's chat! Head to the contact us page in the header menu or email us at kalypsoco.sales@gmail.com and shoot us a Q!